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FIRST
ORDERS with us require a deposit of 50% of order cost,
along with a completed new account application and, if applicable,
a signed copy of your state's sales tax exemption form. If you choose
not to establish credit on an open account basis, you may pay the
total cost of the order in advance. For your convenience, we accept
Mastercard, Visa and American Express.
SET-UP COSTS are factory charges
for the cost of preparing the necessary tooling, dies or printing
screens required for each color or location of an imprint, or to
produce your order as specified.
OVERRUN/UNDERRUN
- Our factories have manufacturing and inspection procedures that
may result in an overrun or underrun of your ordered quantity by
±5%-10%. This industry standard does occur occasionally and
is beyond our control. The quantity shipped will be the quantity
billed.
SAMPLES
of products you are considering may be provided upon request. Please
keep them for as long as necessary. However, when you are finished
with them, please arrange with your Account Manager to have them
returned to us. If you prefer to keep the sample(s), it may be necessary
to issue an invoice to cover our sample costs.
PAYMENT
TERMS are net 15 days.
ARTWORK REQUIREMENTS - Our factories
require us to provide clean, black and white camera-ready art or
art on disk, properly sized when we submit our orders. If the art
you provide does not meet manufacturing standards (i.e. size, color-separated,
clarity, file format for disk, etc.), our Graphic Department will
provide this professional service at competitive rates. All costs
associated with the preparation of finished mechanical art will
be invoiced with your order. If you wish, an estimate of these costs
will be provided. Proofs of mechanical art produced by our Graphic
Department must be approved by you before they are submitted to
the factory.
SHIPPING & HANDLING - The
charges for shipping your order from our factories to you are added
to the cost of the order. If you have a preference as to the carrier
and billing of these costs, please let us know when placing your
order.
SALES TAX
- We are required by state law to collect State Sales Tax on merchandise
and shipping costs (with the exception of most clothing items).
Tax exempt groups must provide their certificate number at the time
the order is placed.
Thank you!
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